Trefoil Guest House Terms & Conditions
The terms and conditions shall apply to all Guests and will be incorporated into every contract between the Guests and Trefoil Guest House. Payment of any deposit in respect of a booking shall constitute the Guests unqualified acceptance of the terms and conditions.
ALL PAYMENTS ARE TAKEN THROUGH AN ONLINE AUTOMATED SYSTEM
A prepayment charge of 30% of the TOTAL BOOKING PRICE WILL AUTOMATICALLY be taken after reservation and the REMAINING BALANCE WILL AUTOMATICALLY taken 14 days before arrival. Unless otherwise specified, we will automatically (if possible) take payment from the same debit/credit card used to pay your deposit. If full payment is not received (for whatever reason) by the Balance Due Date, we will notify you, if the payment is not made within 48 hours of the BALANCE DUE DATE, we will deem this as a cancellation of your booking, see cancellation policy.
REMAINING BALANCE - If you wish to use alternative payment methods please contact us before the 14 day BALANCE DUE DATE- 01803 855266 OR firstname.lastname@example.org
If a booking is made within 14 days of the arrival date then the FULL AMOUNT WILL AUTOMATICALLY BE TAKEN.
All deposits are non-refundable.
Guest will be charged 30% of the total price of the booking if they cancel after reservation and 100% of the total price of the booking WILL AUTOMATICALLY BE TAKEN if they cancel in the 14 days before arrival.
In the case of a No show, the total price of the reservation will be charged. Any early departure by Guests will be deemed as a cancellation and 100% of the total booking will be charged.
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local Guest House.
Our liability will not extend beyond this refund. It is recommended that you purchase travel insurance to cover against any cancellations. If a booking is taken out for a specific room and the room is unusable due to unforeseen circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Stag or Hen Parties bookings not accept, any such bookings will be cancelled and deposits non-refundable.
Check-in time 3:00pm to 7.00pm. Alternative check in times can be arranged, please contact us directly on 01803 855266, text 07540792539, email email@example.com or message on our Facebook page.
Check-out timePlease vacate your room by 10.30am on the morning of departure, unless otherwise arranged.
Liability of the Guests
All guests are responsible and liable for any breakages or damages caused to Trefoil Guest House premises and/or its contents. Please report accidents, spillages or damage as soon as they happen. It is much easier to deal with the issue if it is brought to our attention. Guests are liable for and shall indemnify the owners of Trefoil Guest House for any damages caused whether accidental or deliberate.
Data Protection- Data gathered during the booking process will be held through our secure online booking management system following the General Data Protection Regulations (GDPR). We would like to retain this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please inform us during registration.
All credit/debit card details are managed securely following all compliance requirements.
Trefoil Guest House uses closed circuit television (CCTV) images for the prevention, identification and reduction of crime and monitor to Trefoil Guest House in order to provide a safe and secure environment for guests, visitors and proprietors of the Guest House. Please see full CCTV policy on arrival at Trefoil.
Must not cause or make undue noise or disturbance. In the case of unacceptable behaviour guests will be asked to leave and the booking will be considered a cancellation
Must not bring/use any illegal or hazardous substances within the Guest House premises
Must not Smoke OR Vape in any part of the Guest House, there is a designated smoking/vaping area at the front of Trefoil. Any guest found to be smoking, Vaping or bring/using any illegal or hazardous substances in and around Trefoil Guest House premises will be asked to leave and their booking cancelled.
Must not bring any pets, other than assist dogs (by arrangement) within the Guest House premises
Must not bring non-paying visitors onto the premises without prior consent of the Trefoil Proprietors
Trefoil Guest House is not liable for any loss or damage to the Guest/s belongings caused by an act of negligence, by the Guest OR by an 'Act of God'.
Trefoil Guest House has the right to detain a Guests belongings until they settle the bill.
Trefoil Accepts Children 8 Years Old and over by direct arrangement and only if the accommodation has availability.Children must be supervised at all times. Guests under the age of 8 years old will not be allowed to stay at Trefoil Guest House
Guests park their cars at their own risk and Trefoil Guest House accepts no responsibility for loss, theft or damage.
Policy Updated 7th August 2019 - Version 4